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POSTAGE & RETURNS

Pick up is available from Lewiston, South Australia. Please either place your order online and select pick-up at checkout or phone us with your order.

FAST SHIPPING - All Orders made by 7pm will be shipped the following day with the exception of weekends (orders placed Fri, Sat, Sun will be posted Monday).

 

 

We keep our postage costs as low as possible and do not charge any packing or handling fees. Postage will be calculated at check out.

Postage within Australia will vary depending on weight and speed of delivery and start from as little as $4. We use Australia Post for shipping so our customers in regional locations and those who have PO Box addresses can shop with confidence. 

International postage varies depending on country. All postage costs can be seen at the check out before you pay for your order. For our overseas customers please note it is your responsibility to ensure the products you order are allowed into your country. Oz Fur Kids will not be held liable for any products you order being confiscated by customs. Oz Fur Kids will also not be liable for any import taxes or additional costs your country may require you to pay. 

 

Returns and Exchanges
Refunds will be given at the discretion of Oz Fur Kids. Some perishable products including, but not limited to liquids like Calcium and powders such as puppy milk are not able to be returned. For change of mind purchases or incorrectly ordered items or sizes please contact us to advise of your intent to return within 30 days of the order purchase date. Goods authorised for return must be returned in their original packaging and must be fit for re-sale. All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us. Once we have received the item/s we will inspect for odour, damage or soiling. If the item is deemed able to be resold we will issue a refund. If the item is deemed not able to be resold we will notify you that we are not able to refund and you will have 14 days from date of notification to arrange shipping of the product back to you or it will be disposed of or donated to a rescue group at our discretion.

We do not charge handling fees for returns/exchanges.

 

Have a pawesome day!

Oz Fur Kids

ozfurkids@optusnet.com.au

0413 857 690

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